Bài giảng Business Communication - Chapter 1 Understanding Workplace Communication

Chapter 1Understanding Workplace Communication© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. The importance of communication in businessCurrent challengesThe three main categories of communication in businessFormal and informal networksBusiness communication as problem solvingThe contexts of business communicationThe business communication processChapter OverviewThe need for expanded media literacyIncreased globalism and workplace diversityIncreased need for strong analytical skillsIncreased focus on ethics and social responsibilityCommunication ChallengesNature of the businessSize and complexityIndustry environment—stable or volatile?Geographic dispersionOrganizational cultureFactors Impacting CommunicationA Model of Business CommunicationThe Bottom Line“The goal of business communication is to create a shared understanding of business situations that will enable people to work successfully together.”