Bài giảng Business Communication - Chapter ten: Communicating Orally

McGraw-Hill/IrwinCopyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.ten“The ability to communicate well orally often affects one’s success.”Communicating OrallyElements of Good TalkingVoice QualityStyleWord ChoiceAdaptation10-*Nature of ListeningSensingInterpretingRemembering10-*Using the PhoneProfessional voice qualityCourtesy techniquesEffective phone proceduresEffective voice mail techniques10-*Effective Voice Mail TechniquesSpeak clearly and distinctlyIdentify yourself by name and affiliationGive overview of messageContinue with detailsAsk for action if neededSpeak slowly with callback informationEnd with goodwill comment10-*Using Voice InputGather the facts.Plan the message.Make the words flow.Speak clearly.Give paragraphing, punctuation, and other instructions as needed.10-*Techniques for Conducting MeetingsPlan the meeting.Follow the agenda.Move discussion along.Control those who talk too much.Encourage participation from those who talk too little.Control time.Summarize at appropriate places.10-*Techniques for Participating in MeetingsFollow the agendaParticipateDo not talk too muchCooperateBe courteous10-*Making Formal PresentationsSelection of the TopicPreparation of the PresentationSelection of the Presentation MethodConsideration of Personal AspectsAudience and Self-AnalysisEffective Delivery TechniquesUse of Visuals Team PresentationsVirtual Presentations10-*Presentation MethodsExtemporaneous – from notes, rehearsedMemorized – the most difficult, hazardousRead – typically dull, mechanical10-*Audience AnalysisPreliminary – Determine size, characteristics (education level, sex, age, etc.)Then adapt.During presentation – Get feedback (smiles, frowns, blank stares, applause)Then adjust during speech.10-*Self-AnalysisConfidence – gained byPreparing wellDressing appropriatelyTalking strongSincerity – try to project itThoroughness – scant, hurried presentations are obviousFriendliness – make genuine10-*Using Presentation ApplicationsWhich application?PowerPoint is the most widely used, becoming a de facto standard file format. Web apps such as Google Docs, Acrobat Presentations and others will import and export files as .ppt and .pptx formats.To use or not to use? Use to supplement a presentationUse in the appropriate context10-*Team PresentationsPlan to incorporate ideas on individual speeches and collaborative writing.Plan order and content.Plan physical factors.Plan staging.Plan closing and Q & A session.Plan to rehearse presentation.10-*Virtual PresentationDefinitionDifferences Between Face-to-Face and Virtual PresentationsUsually the speaker cannot see the audience and often the audience can’t see the speakerSome unique planning for preliminary, delivery, and closing techniques10-*