Bài giảng Business Communication Design - Chapter 16: Interviewing to Get the Job

2/ePPT 16InterviewingtoGet the JobMcGraw-Hill/IrwinThe Employment InterviewEmployment interviewinterpersonal communication exchange between a potential employer and a job applicantThe Employment InterviewThe ProcessIt’s Just You and MeOne-on-one interviewswhen a single company hiring representative conducts the interview with you aloneThe Gang’s All HerePanel interviewswhen various people (including supervisors, managers, and colleagues or contemporaries) interview you at onceThe Employment InterviewDuring a panel interview, it is common to feel excited or nervous. Use this energy to focus on and answer each question carefully and positively.© Michael Newman/Photo EditThe Employment InterviewThe Difference between Traditional and Behavioral InterviewsBehavioral interviewsrely on actual performance or situation-based questioning and require specific examples of past performanceThe Employment InterviewWhat Are the Goals of an Employment Interview?InterviewerApplicantWhat to Expect From Start to FinishOpeningBodyClosingGetting ReadyDo Your Homework on the CompanyNumber of employeesCompany products or servicesLocation of home office and any branchesCompetitors and customersMission, goals, and philosophyMarket shareStructure of the companyGetting ReadyBefore you interview, find out about the company. The information you gather can help you prepare responses to potential questions and demonstrate your knowledge of and interest in the company.© Charles Gupton Photography/CORBISGetting ReadyWhat to Wear1. well-pressed, conservative dark suit2. sensible, polished shoes that match outfit3. conservative hairstyle4. -avoid excessive or flashy jewelry -downplay makeup5. avoid tight or form-fitting clothing6. go light on cologne or aftershaveGetting ReadyWhat to DoArrival timeUpon arrivalThe greetingIn the meeting roomDuring the interviewGetting ReadyWhat to Bringat least two copies of résumésmall notepad and pen to take noteslist of referenceslist of questionsportfolio of workQuestions and More QuestionsClosed questionsOpen-ended questionsHypothetical questionsLoaded questionsBehavior-based questionsQuestions and More QuestionsThe Usual Questions1. Tell us about you.You-oriented questionsfocus on your educational background and relevant trainingQuestions and More QuestionsThe Usual Questions (continued)2. Tell us about us.Company questionsabout the company or organization to which you are applying for workQuestions and More QuestionsThe Usual Questions (continued)3. Tell us about your professional experience.Experience questionsrevolve around your qualifications and skills to further determine whether you match the jobQuestions and More QuestionsThe Usual Questions (continued)4. Tell us about your communication and interpersonal skill.Questions about teamworkinvolve your leadership ability and your interactions with othersQuestions and More QuestionsThe Usual Questions (continued)5. Tell us about your future plans.Future questionsfocus on your future career goals, your ambitions, and what you want to achieve in the long termQuestions and More QuestionsThe Usual Questions (continued)6. Tell us about your weaknesses.Weakness questionsfocus on a weak area discovered on your résuméJob hoppingmoving from job to job in a short time periodQuestions and More QuestionsThe Usual Questions (continued)7. Tell us what you want to know.Your questionswhat you want to know about the company or positionQuestions and More QuestionsWhat You Should AskWhat are the day-to-day duties of the position?How are employees evaluated?Does the company offer training programs?Who would I report to?Does the organization support employees’ continuing education?Questions and More QuestionsWhat You Should Ask (continued)What are the opportunities for advancement from this job?Why did last person to hold this position leave?How would you describe company philosophy regarding employees and customers?Questions and More QuestionsWhat You Should Ask (continued)Does the company culture encourage innovation and procedural experimentation?What would you say is this company’s competitive advantage?Avoid asking questions about salary and benefits until you’ve been offered the job.Questions and More QuestionsPractice InterviewingSpeechParalanguageHomeworkNo blameQuestions and More QuestionsThe Salary QuestionIllegal or Unethical QuestionsExamples of Illegal or Unethical QuestionsAre you married?How old are you?Do you have a religious preference?Have you ever been arrested?Do you have any physical disabilities?What Happens NextFollow-Up CallsThank-You LettersExpress appreciation for interview opportunityRefer to position for which you are applyingClarify or correct any negative impressionsEmphasize strong points and suitabilityShow enthusiasm and interestPolitely refer to upcoming interview or the status of your applicationWhat Happens NextExpress appreciation for the interview and specify the position.Relate enthusiasm and interest in the position, people, and details discussed about the work.Reinforce your qualifications to perform the job.Offer to provide supporting information.Graciously thank the reader and close on a hopeful note.FIGURE 16.1 Sample Thank-You LetterWhat Happens NextWhat If the Employer Doesn’t Contact You?Negotiating the Position PackageInsuranceAdditional compensationContinuing education benefitsVacation, holiday leave, and flextimePerformance-based reviewWhat Happens NextIntroductory paragraph should specify the position and the purpose of your correspondence.Offer more information that may help the reader make a decision.Thank the reader in advance for the response to your inquiry.FIGURE 16.2 Sample Letter of InquiryWhat Happens NextAccepting a Positionrequest time for considerationoffer of commitment in writingrespond promptly with a letter of acceptanceWhat Happens NextDirectly state your acceptance and include position title.Indicate the employment start date and express appreciation for the opportunity.FIGURE 16.3 Sample Acceptance LetterWhat Happens NextAfter You Get the Jobprobationary periodperformance appraisalpromotionpay raise?Questions