Bài giảng Human Resource Management - Chapter 10 Employee Separation and Retention

Chapter 10Employee Separation and RetentionCopyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.Managing Involuntary TurnoverEmployment-at-will doctrine - in the absence of a specific contract, either an employer or employee could sever the employment relationship at any time.Violence in the workplace caused by involuntary turnover has become a major organizational problem.A standardized, systematic approach to discipline and discharge is necessary. 10-*Employee Assistance ProgramsEAPs attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled.EAPs are usually identified in official documents published by the employer.Employee wellness programs take a proactive and preemptive focus on trying to prevent health-related problems in the first place.10-*Outplacement CounselingHelps displaced employees manage the transition from one job to another.Services such as job search support, résumé critiques, job interviewing training and networking opportunities may be provided in-house or through an outside source.Aimed at helping people realize that other opportunities exist.10-*Managing Voluntary Turnover – Job WithdrawalProgression of Withdrawal Theory-dissatisfied individuals enact a set of behaviors in succession to avoid their work situation.3 categories:behavior changephysical job withdrawpsychological job withdrawWithdrawal behaviors are related to one another, and partially caused by job dissatisfaction.10-*Job Dissatisfaction-Job Withdrawal ProcessCauses - Job dissatisfaction- Personal disposition- Tasks & roles- Supervisors and coworkers- Pay and benefitsJobDissatisfaction10-*Physical Withdrawal4 ways a dissatisfied worker can physically withdraw from the organization:Leave the jobInternal transferAbsenteeismTardinessCompanies spend 15 % of payroll costs to make up for absent workers on average.10-*2 Forms of Psychological WithdrawalJob DissatisfactionSourcesNegativeAffectivityJob EnrichmentJob Rotation10-*Unsafe Working ConditionsEach employee has a right to safe working conditions under the Occupational Safe and Health Act of 1970 (OSHA).Financial bonuses linked to specific safety related goals help keep employees focused and pay for themselves over time.Firms that emphasize safety send workers a clear signal that they care about them. 10-*SummaryA wrongful discharge suit attempts to establish that discharge either (1) violated an implied contract or covenant or (2) violated public policy.Involuntary turnover reflects a separation initiated by the organization. Voluntary turnover reflects a separation initiated by the individual. It can be minimized by measuring, monitoring and surveying, then addressing problems found in the surveys.Alternative dispute resolution (ADR) is a method of resolving disputes that proceeds through four stages: open door policy, peer review, mediation, and arbitration.Effective discipline programs have two central components: documentation and progressive punitive measures. Retaliatory reactions can be minimized.10-*