Y khoa - Dược - Chapter 3: Professionalism and success

3Professionalismand Success3-*3.1 Recognize the importance of professionalism in the medical assisting practice.3.2 Explain the professional behaviors that should be exhibited by medical assistants.3.3 Model strategies for success in medical assisting education and practice.Learning OutcomesIntroduction ProfessionProfessionalismProfessional standards3-*Professionalism in Medical Assisting Areas of competence Hard skillsSoft skills3-*Professionalism (cont.)Hard skillsMinimum proficienciesObservable 3-*Professionalism (cont.)Soft skillsCharacteristics, attributes, or attitudesDifficult to observe and evaluateWork ethic3-*Professionalism (cont.)Professional behaviorsInterpersonal skillsContribute to success1-*3-*Apply Your KnowledgeMove to appropriate heading:Hard Skills Soft SkillsTaking a blood pressureMaking a bedBeing on time for workScheduling an appointmentAddressing patients using Mr. and Mrs.Reporting an error you madeTransferring a patient to a chairGood Answer!Professional BehaviorsContribute to overall success in lifeComprehensionLearnRetain Process 3-*Professional Behaviors (cont.)PersistenceDetermination Overcoming obstaclesSelf-Confidence3-*Professional Behaviors (cont.)JudgmentEvaluation ConclusionAction Knowledge Understanding3-*Professional Behaviors (cont.)OrganizationTime managementPrioritizing IntegrityHonestTrustworthy3-*Professional Behaviors (cont.)GrowthTeamworkCooperation Coordination Team dynamics3-*Professional Behaviors (cont.)Relations with othersRespect and caringEmpathy Acceptance of criticismTaking responsibilityConstructive criticism 3-*Professional BoundariesAddressing patients Advice HumorFriendlinessLoaning moneySocialization 3-*Cultural DiversityIncrease your awareness of diversityIncrease your awareness of your own feelingsLook at individuals3-*Patient AdvocacyUnderstand your scope of practiceBe professional in relationshipsCommunicate well3-*Professional BehaviorsWork QualityStrive for excellenceBe flexiblePunctuality and AttendanceBe on timeWork when scheduled3-*Professional Appearance Clothing ShoesHairstyleFingernailsBody odorsJewelryTattoos and piercings3-*CommunicationListeningObservingSpeakingWritingGood manners3-*Apply Your KnowledgeANSWER:ComprehensionPersistence JudgmentIntegrity Growth Work qualitySelf-confidencePunctuality ongoing effort to learn and improve determination; tenacity adhering to law and ethics striving for excellence; flexibility being on time ability to learn, retain, and process information belief in oneself critical thinking3-*Match behavior with description:Good Job!52468173Strategies for SuccessCritical thinkingEvaluatingProblem solvingTaking action3-*Problem SolvingIdentify the problemIdentify the effect of the problemIdentify objective3-*Problem Solving (cont.)Identify solutions and strategiesAnalyze solutions and strategiesImplement best solutionEvaluate results3-*Time Management and Prioritizing Essential skillStrategiesPlanningProductivityDistractions Evaluation 3-*StressPressureReactionAngerFrustration Change in routineGood or Bad 3-*Preventing BurnoutSusceptibilityStages of stress leading to burnoutHoneymoon Phase Awakening PhaseBrownout PhaseFull-Scale Burnout PhasePhoenix Phenomenon3-*Reducing StressMaintain a health balance in your lifeExercise regularlyEat balanced and nutritious mealsAvoid caffeine, salt, sugar, and fatGet enough sleepAllow time for yourself3-*Reducing Stress (cont.)Rely on support of othersBe realistic about what you can doSet realistic goalsBe organizedRedirect excess energy constructivelyChange things you have control over3-*Reducing Stress (cont.)Stay focusedIdentify sources of conflict; try to resolve themLearn and use relaxation techniquesMaintain a healthy sense of humorTry not to overreactSeek help3-*3-*What skills do you need to cultivate to be successful as a medical assistant?Apply Your KnowledgeANSWER: critical thinking and problem solving; time management and prioritizing; stress management and avoiding burnout.YES!3-*In Summary3.1 Professionalism is behavior that exhibits the traits or features corresponding to the standards of that  profession. Hard skills are specific technical and operational  proficiencies. Soft skills are personal attributes or behaviors that  enhance an individual. Professional behaviors are needed to function at a high  level in medical assisting and produce a good work  ethic. 3-*In Summary (cont.)3.2 Some essential professional behaviors include: comprehension, persistence, self-confidence,  judgment, organization, integrity, growth,  teamwork, acceptance of criticism, relations  with others, work quality, punctuality and  attendance, professional appearance, and  communication.3-*In Summary (cont.)3.3 Strategies for success as a medical assistant  include cultivating your skills, such as critical  thinking and problem solving, time  management and prioritizing, stress  management, and avoiding burnout. Practicing effective strategies can assist you  during your education and employment.3-*“A professional is a person who can do his best at a time when he doesn’t particularly feel like it.” —Alistair CookeEnd of Chapter 3