Y khoa - Dược - Chapter 1 - The profession of medical assisting

1The Profession of Medical AssistingLearning Outcomes1.1 Describe the job responsibilities of a medical assistant.1.2 Discuss the professional training of a medical assistant.1.3 Identify the personal characteristics a medical assistant needs.1.4 Define multiskilled health professional.1-*Learning Outcomes (cont.)1.5 Explain the importance of continuing education for a medical assistant.1.6 Describe the process and benefits of certification and registration.1.7 List the benefits of becoming a member of a professional association.1-*Introduction Fast-growing occupationGeneralistSomeone trained in all departments of the facilityMedical assistant Graduate of accredited institutionMultitasking skills1-*A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.A Successful Student – Key FactorsOrganizational skills – prepare in advanceStudy habitsQuiet areaStudy “buddy”Set goals1-*Growth of the MA ProfessionAccording to U.S. Department of Labor - Bureau of Statistics, medical assistants will hold 565,000 jobs by 2016; an increase of 35% from 200660% in physicians’ offices14 % in hospitalsAlmost 10% in nursing homes and offices of other health-care practitionersRemainder in outpatient care centers, laboratories, and other health-care-related services1-*Knowledge Base Needed1-*Knowledge Base Needed (cont.)Provide exceptional customer servicePractice managementCurrent patient treatments and education1-*Apply Your Knowledge1-*What are the key factors to your success as a student?ANSWER: Developing good organizational skills and good study habits, and setting goals.Good JobAmerican Association of Medical Assistants (AAMA)Established: 1956 Purpose of the organization is to raise the standard of medical assisting to a more professional levelThe Code of Ethics of AAMA Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting1-*Importance of Medical Assistant CredentialingMalpracticeHaving credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of careManaged Care Organizations (MCO)Place great importance on professional credentials for employeesMeet components of state and federal regulations1-*Certified Medical Assistant (CMA)CMA(AAMA) credential is awarded by the Certifying Board of the AAMACertification examination evaluates mastery of medical assisting competencies Recertify every 5 years60 contact hours10 each in clinical, administration, general areas30 additional hours in any area1-*American Medical Technologists (AMT) OrganizationCredentials medical assistants as Registered Medical Assistants (RMA)Education and experience requirementsHigh school diploma or equivalentGraduation from an accredited programPass the AMT examination1-*American Medical Technologists (AMT) Organization (cont.)1-*RMA(AMT)/CMA(AAMA) ExaminationsGeneral medical knowledgeAdministrative knowledge Clinical knowledge1-*HIPAAspecimensInsuranceMedical RecordsMedical Assistant AssociationsSet standards for quality and performance Define tasks and functions for an occupationProvide opportunities for networkingFurther the profession Assist members to achieve career goals1-*CMA(AAMA) Member BenefitsProfessional publicationsEducational opportunitiesGroup insuranceLegal informationNetworkingLegislative monitoringWebsite: 1-*RMA(AMT) Member BenefitsProfessional publicationsAMT Institute for EducationGroup insurance programsLegislature legal representationAnnual meetings and educational seminarsStudent membershipWebsite: 1-*Apply Your KnowledgeWhat are two reasons why credentialingis important?1-*ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.BRAVO!Apply Your KnowledgeList three things professional medical assistant associations do or provide.1-*ANSWER: Medical Assistant Associations Set standards for quality and performance for the profession Define tasks and functions for an occupation Provide opportunities for member networking Assist members to achieve career goalsCorrectFormal Training and Educational ProgramsVocational-technical high schoolsPostsecondary vocational schoolsCommunity and junior collegesFour-year colleges and universities1-*AccreditationThe process by which programs are officially authorizedTwo recognized entities for accrediting MA programsThe Commission for Accreditation of Allied Health Education Programs (CAAHEP )Accrediting Bureau of Health Education Schools (ABHES)Must meet minimum standards1-*Graduating from an Accredited ProgramGreater career optionsCompletion of a program that meets national standards Provides recognition of your education by professional peersMakes you eligible for registration1-*ExternshipsObtain practical work experience Required by accredited programsDuties will be planned to meet your program’s requirements1-*National Healthcare Association (NHA) Established in 1989 as an information resource and networkOffers certification exams and continuing educationServices:Continuing educationProgram developmentEducation, career advancement, and networkingRegistry of certified professionals1-*National Center for Competency Testing (NCCT)Certifies the validity of competency and knowledge of the medical profession through examinationDesignations:National Certified Medical Assistant (NCMA) National Certified Medical Office Assistant (NCMOA)1-*Volunteer ProgramsExperience in a variety of settingsPractical experienceHelp you make career decisionsInclude on résumé1-*Multiskill TrainingReduces health care costsPersonnel are cross-trained for more than one positionExpands your career opportunitiesOffice managerCertified Office Laboratory TechnicianMedical lab technicianECG technicianMedical billerHospital admission coordinator1-*Apply Your KnowledgeWhat is the purpose of accreditation for medical assistant programs?List two advantages of multiskill training.1-*ANSWER: Accreditation ensures that the program meets nationally accepted standards.ANSWER: Multiskill training reduces health care costs and expands your career opportunities.Great!Daily Duties of a Medical AssistantDuties will vary based on Type and size of practice settingWhether you are at entry level or advanced practiceGoverned by state lawAdvanced duties generally require additional training and certification. 1-*Daily Duties – Administrative ExamplesEntry levelGreet patientsHandle correspondence and answer telephoneSchedule appointmentsCreate and maintain patient medical recordsAdvanced Develop and conduct public outreach programsParticipate in practice analysis1-*Daily Duties – Clinical Examples Entry levelAssist the doctor during examinationAsepsis and infection controlGive medications and explain treatments to patientsAdvanced Initiate IVs and administer IV medicationsReport diagnostic study results1-*Daily Duties – Laboratory ExamplesEntry levelPerform Clinical Laboratory Improvement Amendments (CLIA) – waived testsCollect, prepare, and transmit laboratory specimensTeach patients to collect specimensAdvancedPerform as Occupational Health and Safety (OSHA) compliance officerPerform moderately complex laboratory tests1-*Apply Your Knowledge 1-*True or False: Your duties will never vary. Advanced duties never require additional  training. State laws regulate medical assistant  practice. You must have the appropriate training to perform a procedure.FFTTDuties vary based on practice setting, state law, level of practice.Advanced duties require advanced training and certification. Kudos!Personal QualificationsCritical thinking skillsAttention to detailEmpathyWillingness to learnFlexibilitySelf-motivationProfessionalism1-* Personal Qualifications (cont.)Neat appearanceUniform clean Shoes Hairstyle Nails Avoid acrylic nailsJewelryTattoosPiercingsHygieneHealth1-*Personal Qualifications (cont.)AttitudePositive and caringRespond to criticism as a learning experienceTake direction from authority without questionFunction as a vital member of a medical team1-*Improve Your AttitudeIf you can answer “yes” to any of these questionsDo I have repeated conflicts with people?Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures?Do people make comments about my attitude?1-*Personal Qualifications (cont.)Integrity and honestyEverything you do and every task you complete should be performed with a goal of excellenceThese characteristics are key to providing superior customer serviceYou must be dependable and reliableYour office staff and physician must be able to trust you and the decisions you make1-*Other AttributesDiplomacyProper judgmentCommunication skillsRemaining calm in a crisisWillingness to work as a team memberEthical behavior 1-*ContinueTeam DynamicsTeam DynamicsAssist each other with required dutiesAvoid interpersonal conflict with team membersPerform extra responsibilities without questioning or complainingBe considerate of other team members’ duties and responsibilities1-*AAMA Occupational AnalysisAreas of competence for entry-level medical assistantsProvides the basis for medical assisting education and evaluationThree areas of competenceAdministrativeClinicalGeneral 1-*Scope of PracticeNo single definition of the Scope of Practice for medical assistantsVaries by state of employmentResourcesAAMAAMTAMAA Occupational Analysis1-*Apply Your Knowledge1-*ANSWER: List any four of these personal qualifications that medical assistants should display:Critical thinking skills Attention to detailEmpathy Willingness to learnFlexibility Self-motivationProfessionalismList any four personal qualifications you should have to be an effective medical assistant.Apply Your Knowledge1-*ANSWER: When you can answer “yes” to any of the following questions: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?Correct!When should you take action to change your attitude?In Summary1.1 Responsibilities will vary from administrative to laboratory duties1.2 Professional training includes formal training in a variety of educational settings1.3 Personal characteristics include flexibility and good communication skills1.4 Cross-training/being multiskilled is important for marketability1-*In Summary (cont.)1.5 Continuing education keeps you abreast of changes in health-care and governmental regulations.1.6 Certification and registration provide peer recognition and career advancement.1.7 Professional membership affiliations provide networking opportunities.1-*End of Chapter 11-*Participating in any aspect of healing is an awe-inspiring experience.— Carol Jackson, The Healer’s Art