Bài giảng Business Communication - Chapter 16: Delivering Oral Reports and Business SpeechesChapter Overview Reporting orally Determining a topic and format for formal speeches Understanding the body language and vocal traits necessary for a good speech Planning visuals Planning and delivering effective Web-based presentations Delivering an outstanding team presentation
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Bài giảng Business Communication - Chapter 15: Communicating Effectively in Meetings and ConversationsChapter Overview Informal talking Conducting and participating in meetings Telephone and voice mail techniques Listening Nonverbal communication
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Bài giảng Business Communication - Chapter 14: Using Visuals to Make Your PointChapter Overview Plan which parts of your document should be supported by visuals. Understand how visuals are presented—size, layout, type, rules, borders, etc. Construct textual graphics. Construct visual graphics. Learn common errors in constructing and using graphics. Place and interpret visuals effectively.
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Bài giảng Business Communication - Chapter 13: Conducting Research for Decision MakersOverview Primary and secondary research differences Qualitative vs. quantitative research Online searches Evaluating websites Social networking and social bookmarking Libraries Surveys and questionnaires Experiments, observational studies, focus groups and interviews
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Bài giảng Business Communication - Chapter 12: Choosing the Right Type of ReportOverview Influence of length and formality on report structure How short and long reports differ in writing style Choosing an appropriate form for short reports Adapting the procedures for writing short reports to many other types of reports Writing longer reports that meet readers’ needs and are easy to follow
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Bài giảng Business Communication - Chapter 11: Preparing Informative and Influential Business ReportsChapter Overview Write clear problem and purpose statements. List the factors involved in the problem. Explain the common errors in interpreting data. Organize information in outline form. Turn an outline into a table of contents. Write reports that are focused, objective, and interesting. Prepare reports collaboratively.
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Bài giảng Business Communication - Chapter 10 Conducting a Winning Job CampaignChapter Overview Learn how to: Build a network of contacts. Identify appropriate jobs. Find the right employer. Produce application documents. Handle the interview. Write follow-up messages that impress. Continue job search activities.
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Bài giảng Business Communication - Chapter 9 Making Your Case with Persuasive Messages and ProposalsChapter Overview Advice about persuasion Persuasive requests Ethical concerns Sales messages Proposals
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Bài giảng Business Communication - Chapter 8 Maintaining Goodwill in Bad-News MessagesChapter Overview Why Indirect Order? The General Indirect Plan Adaptations of the General Plan to Specific Situations Refused Requests Claim Messages Adjustment Refusals Negative Announcements
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Bài giảng Business Communication - Chapter 7 Getting to the Point in Good-News and Neutral MessagesChapter Overview Understand the reader’s likely reaction. Learn the general plan for direct-order messages. Applications of the general plan Routine inquiries Favorable responses Order acknowledgments and thank-you messages Direct claims Adjustment grants Operational communications
12 trang | Chia sẻ: thanhlam12 | Ngày: 05/01/2019 | Lượt xem: 740 | Lượt tải: 0
